KPC Complaint Policy and Procedure

The Kingman Pickleball Club is committed to maintaining high standards of conduct and sportsmanship.  This Complaints Policy and Procedure outlines the process for handling complaints against any individuals associated with the club.  

The purpose of this policy is to ensure that all complaints are handled fairly, transparently and efficiently, with a view to maintaining the integrity of the sport of pickleball and the welfare of all participants.  

This policy applies to all individuals involved in activities under the jurisdiction of KPC, including, but not limited to members, coaches, officials, and volunteers.  

INFORMAL RESOLUTION

Direct Communication: 

Try to resolve the issue directly with the player involved, explaining why their behavior is problematic. 

Seek Mediation: 

When direct communication doesn’t resolve the issue, consider seeking the assistance of a neutral third party, such as a club board member, to mediate the situation. 

Gather Evidence:  

Before submitting a formal complaint, gather any evidence that supports your claim, such as witness statements, photos, or videos.

Submit a Formal Written Complaint: 

Click on the button to begin the process. 

Acknowledgement: 

The KPC Board shall acknowledge receipt of your complaint (within 5 business days) and initiate a review process. 

Investigation: 

The KPC Board will investigate the complaint, which may involve contacting the player(s) involved, gathering additional information, and reviewing evidence. 

KPC ensures that the complaint process is fair and impartial, and that all parties involved have an opportunity to be heard. 

Disciplinary Action: 

If the complaint is upheld, the authority may take appropriate disciplinary action, which could include warnings, suspensions, or expulsion from KPC. 

Any disciplinary action will be proportional to the severity of the breach. 

The respondent will be informed of the decision in writing. 

All proceedings related to the complaints and discipline process will be handled confidentially to protect the privacy of all parties involved.  

KPC will maintain records of all complaints and their outcomes for a period of at least five years.  

This policy will be reviewed annually and updated as necessary to ensure its effectiveness and compliance with current best practices and legal requirements.